Return Policy
Damaged or Defective Items
Our commitment to quality ensures that every item is thoroughly checked before dispatch. However, should you receive an item that is damaged or defective, or if there is a discrepancy in your order, please contact us immediately. We will work swiftly to rectify the issue.
Return Procedure
- Notify our customer service team within 48 hours of receiving the order to report any damage, defect, or discrepancy.
- You must return the item(s) within 15 days of receipt. Returns attempted beyond this period will not be accepted.
- Please ensure that the item(s) are in the same condition you received them, with all original packaging intact.
- Once we receive the returned item(s), we will inspect them and process a replacement or refund accordingly.
Non-Returnable Items
- Monogrammed, personalized, or special-order items cannot be returned.
- Items showing signs of normal wear and tear are not eligible for return.
Shipping for Returns
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service to ensure the safe return of the item(s).
Refunds
- Upon receipt and inspection of the item(s), if your return is approved, a refund will be processed to the original method of payment.
- Please allow a standard processing time of 7-10 business days for the refund to be reflected in your account.
Contact us If you need to initiate a return or if you have any questions regarding our return policy, please reach out to our customer service team for assistance. We are here to ensure that your experience with our products is nothing short of excellent.